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Job Opening: NCWN Membership Coordinator

NCWN Membership Coordinator Maggie Morgan has accepted a full-time teaching position at Vance-Granville Community College, and will be leaving the Network staff as soon as we find a replacement for her.

This means two things:

One, you should direct to Ed (at ed@ncwriters.org or 336-293-8844) any questions you normally would ask Maggie.

Two, the Network’s loss could be your gain, if you think you have what it takes to be part of our hard-working staff.

If you are dedicated, diligent, and detail-oriented, please read the Membership Coordinator job description, and send us your application. An existing familiarity with the Network would be a big plus for any applicant.

We wish Maggie all the best in her new job, thank her for all she’s done as Membership Coordinator (and for offering to stay on and help out while we look for a new M.C.), and look forward to seeing her as a happy and carefree registrant at upcoming conferences.

Interested in this job opening? Know anyone who might be? Here’s the posting:

The North Carolina Writers’ Network is seeking a part-time Membership Coordinator to help with all aspects of its operations. This person will work 10–15 hours a week through most of the year, and possibly up to 20 hours during the weeks prior to our Spring Conference (April), Squire Summer Writing Residency (July), and Fall Conference (November). The Membership Coordinator will report directly to the Executive Director, and will be paid a wage of $11/hour.

The NCWN Membership Coordinator will be the Network’s “front line” for routine member service. The Membership Coordinator will work from a home office, which must have an independent phone line for Network calls, a high-speed Internet connection, and space for Network files, promotional materials, etc. Candidates must be self-motivated, detail-oriented, and comfortable working alone. They must possess excellent written and oral communication skills, as well as experience with customer/member service. They must be computer-literate, proficient with MS Office programs (Word, Excel, Outlook, etc.), and possess a basic familiarity with e-mail communication, html, and data entry. Experience with blogging software and/or content management systems is a plus.

The primary duties of the Membership Coordinator will include, but not be limited to, the following:

  • Enter new-member information into database
  • Send membership packets to new members
  • Send thank-you letters to donors
  • Update expiration dates and check database entries for renewing members
  • Check member database for missing or outdated information
  • Be responsible for accuracy of all entries in member database
  • Respond to e-mails, or forward to correct recipient
  • Follow-up on members’ questions or complaints regarding routine member service
  • Assist Network staff before and during conferences & other events
  • Other appropriate duties, as required

The successful candidate will keep regular office hours during the week, preferably sometime between 9:00 am – 4:00 pm, Monday through Friday, to take calls and e-mails from members and others.

Applicants should send a cover letter and resume to:

Ed Southern
Executive Director
North Carolina Writers’ Network

ed@ncwriters.org

or

P.O. Box 21591
Winston-Salem, NC 27120