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Adult Services & Digital Literacy Consultant (Deadline: March 20)

The Adult Services & Digital Literacy Consultant leads statewide initiatives, develops and coordinates programs and projects, and provides general support for adult and intergenerational services (in conjunction with the Youth Services Consultant) and digital literacy/access efforts in libraries throughout North Carolina. This position works closely with staff throughout the State Library of North Carolina, other DNCR Divisions, the NC Office of Digital Equity and Literacy, and other government agencies and organizations on common projects and initiatives.

Key Responsibilities:

  • Plans and coordinates statewide programs, projects, and grants related to digital literacy, digital navigation, telehealth, workforce development, and other adult or intergenerational (in collaboration with the Youth Services Consultant) initiatives. These include but are not limited to projects promoting digital skills trainings, computer/hot spot lending, Library of Things, English and other language learning programs, and more.
  • Creates and delivers training and outreach materials on resources available to libraries through SLNC (NorthStar, LibGuides, etc.), share projects and initiatives, topics of interest to adult services and digital literacy library staff. Collects data, conducts surveys, and develops reports in partnership with the State Library and project partners to evaluate project and program outcomes and impacts and inform ongoing project/program activities. 
  • Identifies, builds, and maintains active collaborations and partnerships with libraries and organizations with an interest in improving adult/intergenerational services and digital literacy and access in communities across the state.
  • Actively collaborates and participates in projects or initiatives with SLNC staff, public or academic libraries, NC Office of Digital Equity and Literacy, other DNCR Divisions, and other agencies or organizations on common projects and initiatives related to digital navigation, digital skills, and intergenerational services initiatives. Actively engages and participates in projects or initiatives that benefit North Carolina in collaboration or consultation with National Digital Stewardship Alliance (NDIA), School Health Libraries Broadband coalition (SHLB), or others. 
  • Serves as primary liaison for the E-rate program which provides discounts for eligible libraries for affordable telecommunications and internet access.
  • Participates in annual review process for state and federal grant programs, including LSTA letters of intent and grant applications; makes recommendations for funding.

The State Library of North Carolina Library Development (LD) division provides leadership and expertise to public, community college and academic libraries across North Carolina. LD supports libraries in implementing best practices and innovative services to meet the information needs of all North Carolinians. LD’s core services include administering grants, public librarian certification, professional development training, cooperative resource sharing, and consulting services in the areas of management, evaluation, youth and adult services, and digital literacy. These services promote high-quality, equitable library service throughout North Carolina.

The State Library of North Carolina (SLNC) provides exceptional library service and exceptional service to libraries, helping North Carolinians live more abundant and purposeful lives. The State Library enriches the lives of North Carolinians through access to information resources, strengthens communities through exceptional library services, and inspires and supports literacy and lifelong learning for all North Carolinians. The four sections within the State Library of North Carolina include the Administration Section, SLNC Government and Heritage Library, SLNC Accessible Books and Library Services, and SLNC Library Development. The State Library is committed to removing barriers to access and ensuring that collections and services reflect diverse perspectives. For more information visit: statelibrary.ncdcr.gov.

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z. The Arts to the Zoo, and so much else – parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library, and Archives, historic preservation, land, and water stewardship, and more. These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. The Department’s goal is to promote equity and inclusion among its employees and programming to reflect and celebrate North Carolina’s diverse population, culture, and history. Visit www.ncdcr.gov for more information.  

Knowledge, Skills and Abilities / Competencies

Qualified candidates must have or be able to:

  • Demonstrated experience managing digital navigation and/or digital literacy projects or programs.
  • Demonstrated experience planning, delivering, and evaluating training to library staff or patrons.
  • Demonstrated experience with Microsoft Office Suite (Outlook, Teams, Excel, PowerPoint, Word). 
  • Demonstrated experience with video conferencing software such as Zoom and/or Webex.
  • Demonstrated experience with Adobe Acrobat and/or related office software.

Management preferences: 

  • Demonstrated knowledge of current trends in digital literacy and skills projects and programming.
  • Demonstrated knowledge of trends concerning online privacy, telehealth, and information literacy.
  • Demonstrated experience modifying curriculum or project components to meet community/audience needs.
  • Bilingual. 
  • Demonstrated strong interest in and commitment to public service.
  • Demonstrated ability to work effectively independently and as part of a team.
  • Demonstrated ability to work and communicate effectively and efficiently in a hybrid work environment.

Minimum Education and Experience Requirements

Master’s degree in library and information science or a related discipline from an appropriately accredited institution and three years of professional librarian experience related to the area of assignment; or an equivalent combination of education and experience

Learn more and apply.