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Bookmarks Bookseller

Bookmarks is a literary arts nonprofit that cultivates community by bringing people of all ages together with books and authors who educate, inspire, challenge, and entertain. Bookmarks imagines a community where the power of the book brings forth connection and belonging for every person. 

Bookmarks is an equal opportunity employer and does not discriminate against applicants based on race, color, national origin, gender identity, gender presentation, sexual orientation, age, body size, ability, appearance, religion, or citizenship.

Booksellers are the frontline staff for the entire Bookmarks organization. They are essential to providing a welcoming and inclusive environment for everyone by operating at the highest level of customer service. 

Booksellers work primarily in the bookstore and perform the day-to-day tasks that keep the store functioning at its highest potential. Booksellers often support other departments to achieve the mission of Bookmarks and connect readers with books. This could include hosting events, escorting authors to schools, working at offsite events, or other duties as assigned. 

Specific responsibilities of this position include:

  • Performing all aspects of the running of the bookstore following the ZingTrain approach to customer service at all times;
  • Ensuring the bookstore is kept clean and orderly at all times;
  • Providing ideas and feedback to the General Manager and the rest of the team on a regular basis in order to improve the overall performance of the bookstore;
  • Working with the General Manager to regularly assess the needs of the bookstore and improve on the daily and strategic functioning of the bookstore within the overall strategic priorities of the organization; and
  • Participation in the annual Festival of Books & Authors.

Our ideal candidate possesses a combination of these skills:

  • Strong attention to detail and organization
  • Strong time management skills and the ability to prioritize tasks and meet deadlines
  • Excellent customer service and problem solving skills; previous retail experience is not a requirement but is ideal
  • Ability to work both collaboratively and independently
  • Demonstrated experience with Google Docs, Google Sheets, (or Microsoft Word & Excel)
  • Familiarity with point of sale systems

Scheduling and Hours:

  • The schedule is based on the bookstore needs. The bookstore is open seven days a week. The regular work week will be 35-40 hours per week and will include evenings and weekends. Typically, booksellers work a rotating schedule rather than a set schedule.  
  • Full-time booksellers primarily work on the floor. Shared on-site work space is provided for any required off-floor work. Remote work is not available for this position. 
  • Everyone on the Bookmarks team is required to work the annual Festival of Books and Authors, held annually in late September (as well as several weeks prior). For the Inventory Coordinator, hours may increase in August and September.
  • Limited time-off is approved during the month of December for all bookstore employees; this is a black-out period due to the busy retail season.

This is a full-time, non-exempt hourly position starting at $17/hour. This position is eligible for full benefits. Please contact Bookmarks for explanation of benefits.

Send a letter of interest and resumé to kate@bookmarksnc.org. It is fine to write a few paragraphs in the body of the email about why you’d be a good fit for the job rather than sending a formal cover letter. Position will remain open until filled with an anticipated start date of May 6, 2024.

Find the full position posting here.