Job Description
The North Carolina Writers’ Network is seeking a part-time Membership Coordinator to help with all aspects of its operations. This person will work 20 – 30 hours a week through most of the year, plus overtime during the weeks prior to our Spring Conference (April), Squire Summer Writing Workshops (July), and Fall Conference (November). The Membership Coordinator will report directly to the Executive Director, and will be paid a wage between $16-$18/hour, commensurate with qualifications. The position has potential to grow with the right candidate.
The NCWN Membership Coordinator will be the Network’s “front line” for member care and retention. The Membership Coordinator will work from a home office, which must have a stable, high-speed internet connection and space for Network files, promotional materials, etc. Candidates must be self-motivated, extremely detail-oriented, and comfortable working alone. They must possess excellent written and oral communication skills, as well as experience with customer/member service. They must be computer-literate, proficient with documents and spreadsheets, and possess a basic familiarity with mass e-mailing, html, data entry, and social media. Experience with office administration, grant writing, fundraising, and/or event planning is a plus.
The primary duties of the Membership Coordinator will include, but not be limited to, the following:
- Be available by phone and e-mail, roughly 10 am – 4 pm, Monday – Thursday, with occasional exceptions for programs and holidays
- With Executive Director, develop monthly & yearly membership targets; develop & implement plans to reach those targets
- Track rates of new-member recruitment and current-member retention
- Respond promptly, professionally, and consistently to new members, renewing or returning members, donors, and others
- Be responsible for accuracy of all information in member database
- Handle members’ questions or complaints regarding NCWN programs, resources, and services
- Serve as primary contact with NCWN Regional Reps, sharing member lists, Network News, and program graphics on regular basis
- Coordinate Critique Service, receiving and processing member manuscripts and contracting with appropriate critiquer
- Coordinate Prison Writers Outreach correspondence
- Coordinate Book Buzz, Hats Off, and NC Literary Calendar submissions & postings
- For conferences, solicit faculty materials and process Master Class submissions
- Assist Network staff before and during conferences & other events
- Other appropriate duties, as required
NCWN staff work four-day weeks except before major programs, and receive 12 paid holidays per year. Occasional travel and weekend work is required, but will be offset with comp time.
Applicants should send a cover letter and resume to –
Ed Southern, Executive Director, North Carolina Writers’ Network ed@ncwriters.org or P.O. Box 21591, Winston-Salem, NC 27120